The Right Place For You
Customer Service Representative
Job Description
Summary/Objective:
As a Customer Service Representative (CSR) you are responsible for assisting customers. Offering details on products and services, placing orders in ERP management system, verifying inventory, and answer general questions.
Essential Duties and Responsibilities:
- You will be responsible for providing exceptional client support and uphold our customer-first culture.
- Act as the primary point of contact for customer support.
- Facilitate and manage customer support services by telephone, electronically or face to face to provide basic product and order support for customers.
- Use critical thinking to provide quality resolutions of customer issues and questions including but not limited to processing orders, forms, and requests related to all products and services; coordinate issues’ resolution through appropriate subject matter expert; organize workflow, document, and follow-up as required to meet commitments; process orders, forms, and requests related to products and services; and assure timeliness of shipments and/or response commitments, and facilitate accurate and timely billing to clients.
Requirements:
Experience:
Proficient with MS Office Suite, Outlook, and general office administration. At least 2 years (4 strongly preferred) experience in a customer-facing support role required.
Competencies:
• Excellent oral and written communication skills
• Problem Solving/Analysis
• Social and interactive skills for effectively working in a cooperative team environment
• Strong ability to prioritize and manage multiple, concurrent activities within time constraints
Work Environment:
This job operates in a professional office environment that routinely uses standard office equipment such as computers, telephones, and photocopiers.
Work Location:
In-Person
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to lift boxes and media of up to 25lbs., unassisted. The employee frequently is required to stand; walk; hand to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
EEO Statement:
To provide equal employment and advancement opportunities to all individuals, employment decisions at OPC Direct will be based on merit, qualifications, and abilities. OPC Direct does not discriminate in employment opportunities or practices based on race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.
Don’t like forms? Apply below or in confidence via email to our Human Resources Department.